DEBT RECOVERY MANAGEMENT

The Collection Management application enables effective, efficient collection management, adapted to the client's profile and the amount of the claim. It allows institutions to react quickly following the observation of a payment incident and to carry out coherent actions according to a graduated approach, adapting the content of the message, the medium used and the frequency of reminders. It helps reduce the financial impact of payment incidents while maintaining a healthy and strong customer relationship.

1. DECLARATION OF DEFAULTS

  • Manual or automatic loading of arrears
  • Customization of claims declaration processes
  • Configuration of qualification and control treatments
  • Classification of receivables in different categories
  • Differentiated treatments according to the categories and types of receivables

2.CLEASE MANAGEMENT

  • Management of pre-litigation and amicable recovery
  • Network reminders and account managers
  • 360 ° view
  • Planning & monitoring of telephone follow-up campaigns
  • Configuration of automatic reminders by mail, email and SMS
  • Automation of reminders according to deadlines
  • Planning and monitoring of tours and field visits
  • Management of feedback

3.MANAGEMENT OF REFUNDS AND PAYMENT

  • Promise management and rescheduling
  • Management of exemptions
  • Management of automatic collection or repatriation notifications from business systems
  • Clearance of receipts against unpaid debts
  • Triggering of appropriate processes for stopping recovery actions, litigation or triggering of any other appropriate procedure.

4. MANAGEMENT OF RESIDENCES

  • Manual or automated creation of letters of formal notice
  • Configuration of deadlines and content according to the categories and types of receivables, customers or any other criteria
  • Configuration of templates and letter formats.

5. MANAGEMENT OF EXTERNAL RECOVERY

  • Configuration of outsourcing rules
  • Total or partial delegation of collection Integration of collection providers

IMPROVED PERFORMANCE


- Pre-litigation and litigation procedures under control
- Improved Efficiency & Productivity
- Controlled legal deadlines
- Consolidated information
- Gains in visibility
- Reduced legal risk exposure
- Financial risk linked to reduced legal proceedings and actions
- Data on the underlying causes of the dispute available

INTEGRATED FEATURES

  • Shared calendar

  • Workflow

  • Task management

  • Electronic document management

  • Notifications and alerts

  • Annotation, dissemination and allocation of portfolios

  • Load sharing between employees

  • Automatic deadlines and reminders

  • Interim management

  • Traceability

  • Multi-criteria searches

  • Statistics

  • ACLs

  • Encryption

  • Electronic signature

  • Mobile ready

  • Cloud ready

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